Privacy Policy

1. Introduction

Welcome to Doctors Hospital ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hospital, use our website, or access our healthcare services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name, date of birth, gender, national ID number
• Contact Information: Address, email address, phone number, emergency contact details
• Health Information: Medical history, diagnoses, treatments, prescriptions, test results, allergies, and other health-related data
• Financial Information: Insurance details, payment information, billing records
• Technical Information: IP address, browser type, device information when using our website

2.2 How We Collect Information

We collect information through:

• Direct interactions when you register or receive treatment
• Online forms and appointment bookings
• Automated technologies on our website (cookies, analytics)
• Third parties such as other healthcare providers, insurance companies

3. How We Use Your Information

We use your personal information for the following purposes:

• Healthcare Services: To provide medical care, diagnosis, treatment, and follow-up services
• Communication: To contact you about appointments, test results, and healthcare updates
• Administration: To process payments, manage your account, and handle insurance claims
• Quality Improvement: To improve our services and patient care
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Research: For medical research purposes (with your consent)

4. Information Sharing and Disclosure

We may share your information with:

• Healthcare Providers: Doctors, nurses, and other medical professionals involved in your care
• Insurance Companies: For processing claims and verifying coverage
• Regulatory Authorities: When required by law or for public health purposes
• Service Providers: Third parties who assist us in operating our services (under strict confidentiality agreements)
• Emergency Contacts: In case of medical emergencies

We will never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication systems
• Regular security assessments and audits
• Staff training on data protection and confidentiality
• Physical security measures at our facilities

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Restriction: Request limitation on processing of your information
• Portability: Request transfer of your information to another provider
• Objection: Object to certain processing of your information

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Functional Cookies: To remember your preferences

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide healthcare services and maintain medical records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Medical records are typically retained for a minimum of 10 years as per regulatory requirements.

9. Children's Privacy

We collect information about children only for healthcare purposes, with consent from parents or legal guardians. Special protections are applied to children's health information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or through direct communication.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: