Terms and Conditions

1. Acceptance of Terms

By accessing and using the services of Doctors Hospital ("Hospital," "we," "us," or "our"), including our website, facilities, and healthcare services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Healthcare Services

2.1 General Provisions

• Our healthcare services are provided by licensed medical professionals in accordance with applicable laws and medical standards.
• Treatment decisions are made based on professional medical judgment and patient needs.
• We do not guarantee specific medical outcomes or results.
• Emergency cases are prioritized based on medical urgency.

2.2 Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete information about your health history, medications, and allergies
• Follow the prescribed treatment plans and medical advice
• Attend scheduled appointments or provide timely cancellation
• Treat hospital staff and other patients with respect
• Comply with hospital policies and procedures
• Pay for services rendered in accordance with our billing policies

3. Appointments and Scheduling

3.1 Booking Appointments

• Appointments can be booked online, by phone, or in person.
• Confirmation of appointment does not guarantee specific time slots due to medical emergencies.
• Please arrive 15 minutes before your scheduled appointment time.

3.2 Cancellation Policy

• Appointments should be cancelled at least 24 hours in advance.
• Repeated no-shows may result in restrictions on online booking.
• Emergency cancellations will be handled on a case-by-case basis.

4. Payment and Billing

4.1 Payment Terms

• Payment is due at the time of service unless otherwise arranged.
• We accept cash, credit cards, mobile banking, and approved insurance.
• A deposit may be required for certain procedures or admissions.

4.2 Insurance

• We work with various insurance providers. Please verify coverage before treatment.
• You are responsible for any amounts not covered by insurance.
• Pre-authorization may be required for certain procedures.

4.3 Refunds

• Refunds for prepaid services are processed according to our refund policy.
• Processing time for refunds is typically 7-14 business days.

5. Website Usage

5.1 Account Registration

• You may need to create an account to access certain features.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide accurate information during registration.

5.2 Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Upload malicious code or content
• Impersonate another person or entity

6. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Doctors Hospital or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and should not be considered as medical advice. Always consult with a qualified healthcare professional for medical concerns. Do not disregard professional medical advice or delay seeking treatment based on information from our website.

8. Limitation of Liability

To the fullest extent permitted by law, Doctors Hospital shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of data, profits, or goodwill arising from use of our services
• Actions or omissions of third parties, including insurance providers
• Technical issues or interruptions in website services

9. Indemnification

You agree to indemnify and hold harmless Doctors Hospital, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these terms or misuse of our services.

10. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.

11. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes shall be resolved in the courts of Comilla, Bangladesh.

13. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Information

For questions about these Terms and Conditions, please contact us: